BOOKING TERMS & CONDITIONS 

These terms and conditions are the ‘small print’, the bit which is rarely read in advance of bookings, and even though this is similar to the standard wording used in many hotels and guesthouses, we really recommend that you take the time to read it.

 

BOOKING TERMS 

 

These ‘Booking Terms & Conditions’ are between Channel View (Boutique)Hotel and the person or legal entity making the booking. These Booking Terms are governed by English Law and apply to all Bookings.

 

By making a Booking you are deemed to accept and be bound by these Booking Terms and Conditions.  A legal contract between you and us comes into effect when we accept a reservation from you, you must be able to enter into a legally binding contract and be over the age of 21 years to make a Booking.

 

We will accept a reservation when we have confirmed your reservation and received either: (a) full payment of the total price; or (b) payment of a non-refundable deposit of £100 per room per week; (c) a preauthorisation of the full amount of your reservation against the payment card  details given by you for that purpose; or (d) any other amount we have specified at the time of your booking, depending on the rate plan or promotion agreed.

 

When your booking is confirmed, a reservation number is given in your booking confirmation. This number must be retained for access to your booking details if cancellation or modification is necessary.

 

PRICING, PROMOTIONS & CANCELLATIONS

 

Prices quoted are correct (unless a pricing error occurs) and include a free breakfast, but do not include any other costs you may choose to incur during your stay.

 

All prices advertised include VAT where applicable at the current rate, should the VAT rate change your price will be the same.

 

From time to time promotions and discounts will be reviewed and may be added, withdrawn or changed without notice, all promotions only apply to stay of two nights or more.

 

Published offers cannot be used in conjunction with each other or with any other promotion or discount, unless otherwise stated. 

 

Direct Bookings

 

We like to reward guests for booking direct with the Channel View. If this is your first stay at the Channel View, your booking will attract a ‘Direct Booking’ discount of 5%.

 

If you are a returning guest, you are entitled to a ‘Valued Customer’ discount of 10%.

 

All direct bookings will require a non-refundable £100 deposit per room, per week, at the time of booking.

 

These bookings may be modified up to 30 days in advance of the arrival date. You may modify your booking once free of charge, any subsequent modifications will incur a £25 administration charge.

 

If bookings are cancelled within 30 days before your expected arrival date, the total reservation amount will become due.

 

Online Travel Agency Bookings

 

Bookings made through an online travel agency such as Booking.com, will require valid payment card details to be given at the time of booking. We reserve the right to pre-authorise these cards for the full reservation amount at any stage before your arrival date, but at least 30 days in advance.

 

These bookings may be modified up to 30 days in advance of the arrival date, an administration charge of £25 will be due.

 

If bookings are cancelled within 30 days before your  expected arrival date, the total reservation amount will become due.

 

Dinner, Bed and Breakfast Bookings

 

Evening meals will either be provided using a daily Table D’Hote Menu, or by providing credit to be used against the main menu. If the restaurant is closed for any reason, a refund or credit will be given.

 

Pre-booked meals form part of your reservation, and meals not taken will still be charged for.

 

Non-Refundable Bookings

 

Bookings made on a non-refundable basis will be entitled to a 15% discount (when booked at least 30 days in advance of the date of expected arrival).  Full payment is taken when booked.

 

These bookings cannot be modified or cancelled.

 

We strongly recommend that you take out travel insurance to cover your stay.

 

PAYMENT 

 

The full balance is usually due to be paid by you to us on check-in, or at an earlier date if so requested by direct communication between you and us for example in the case of non-refundable booking. Any deposit paid and any balance owing is stated in your booking confirmation, and will be sent to the email address we hold for you.

 

On arrival you will be asked for valid credit card details which will be held temporarily and used for inhouse purchases at the bar or restaurant, and damage guarantee.

 

We accept payment in cash, credit or debit card. If you wish to use a bank transfer, please request details at the relevant stage.

 

Unfortunately we do not accept personal cheques or American Express. All prices are quoted in Pounds Sterling. It is important to read these terms and conditions at the time of the reservation, as policies (including cancellation) may differ.

 

When you make a payment using a credit card, Anglo-Dutch Enterprises Ltd (or our trading name Channel View Hotel) will be displayed as the merchant of record.

 

CHILDREN & PETS

 

Accompanied young adults over the age of 16 may stay with their parents or legal guardian.

 

As we have a lovely, very old dog ourselves, we have made a decision not to accept dogs or other pets in the foreseeable future.

 

ARRIVAL AND DEPARTURE

 

Photo ID will be required for all guests at check-in, and passports for those non-UK residents.

 

Rooms are available from 16.30. As we are a relatively small establishment, we request that guests let us know in advance what time you aim to arrive, and if you are delayed please give us a call and we can arrange a later check-in.

 

Departure time is before 10.00am on your last day to allow our Housekeeper to prepare the room for the next guests. Late check-outs up to 12.00 may be booked in advance for a charge of £25 per room, similarly early check-ins may be available if booked in advance.

 

Direct Bookings Only

 

As a thank you for booking with us directly, we will offer you an earlier check-in time of 15.00, or a half-price early check-in after 12.00, if pre-booked.

 

PARKING 

 

We are aware that parking is a premium in Paignton, and our guests are lucky to have access to 10 free parking spaces on our forecourt. However there is free parking on the road outside of the hotel too.

 

Users of the car park do so at their own risk, the management does not accept responsibility for damage, accident or loss. We do ask guests to be respectful of other guests and to leave their registration number at reception and be prepared to move their car to allow another guest to get their car out. Spaces cannot be booked or guaranteed.

 

OTHER INFORMATION 

 

Whilst we endeavour to supply your first choice of accommodation we reserve the right to change the room if and where necessary. If the differential is less than the original value of your booking a refund of the difference will be made to you.

 

We do not accept bookings for large single sex groups; under 21’s travelling unaccompanied by an over 21, or Hen/Stag parties. Extra visitors are not allowed in guest rooms.

 

In exceptional circumstances, we reserve the right to cancel a booking, before arrival, with a full refund at any time.

 

We also reserve the right to terminate your stay without being liable for any refund or compensation when discomfort or distress is caused to other guests, or staff. or when damage is caused to hotel property.

 

There is a Guest Information Folder in each room, which contains hotel and local information relating to travel and attractions, this is also downloadable on our website. We produce these folders to help our guests, but hold no responsibility for keeping this information up to date or make personal recommendations.

SPECIAL REQUIREMENTS 

 

All our guest rooms are equipped with luxurious Hypo-Allergenic goose feather and down duvets and pillows. If you would prefer polyester or memory foam, please book this in advance of your stay.

 

To support our environmental policy, we will only change your bedlinen if you are staying with us for longer than a week. You are welcome to have your linen changed more often, but there is a £25 charge for each additional change.

 

We also ask guests to consider the environment when deciding whether a change of towels is necessary. If you leave your towels on the floor or in the bottom of your shower, our Housekeeper will change them when she services your room. If you are happy to reuse them, please hang them on the towel rails supplied to dry.

 

If you have a food allergy or intolerance, please give us as much notice as possible in advance of your stay so that we may consider alternatives. Some preferences may also be able to be catered for, but again, the more notice we have the easier this will be.

 

Whilst we will endeavour to ensure that suitable alternatives are found for most allergies or intolerances, however, if your allergy is severe enough to require medical intervention you should be aware that all food will be prepared in the same kitchen and the avoidance of cross-contamination cannot be guaranteed. 

 

Our balconies and Upper Deck Terrace will close at 22.30 out of respect for our neighbours and other guests, there may be times of the day when the Terrace is only open to those dining with us. Only food and drink bought from the Channel View Hotel can be consumed in all public areas.

 

We ask guests to dress appropriately when walking through the hotel, or using the Terrace, bathing suits should not be worn.

 

DAMAGES

 

For the comfort of our guests, we are a smoke-free hotel. Smoking or vaping of any type (including e-cigarettes), cigars and candles are not permitted whilst in the Hotel, on balconies, or on the front terrace. You may smoke at the bottom of the carpark but please dispose of your cigarette ends responsibly.

 

Please note that we do not allow cooking in your room, or hot food such as take-aways to be brought in.

 

All damages will be charged to the payment card we hold on file for you, including a deep cleaning fee or loss of business should a room need to be closed while repairs take place. If you are mid-stay, we will ask you to leave the property immediately.

 

PRIVACY 

 

The only information that we collect from you is that  which is necessary for the processing/verifying of your booking or occasional notification of future offers unless you have specifically requested not to do so. We will not give, sell or swap your details with any third party companies.

 

We will process the information you provide to us in accordance with the relevant data protection legislation.  When booking online, your personal data may be retained by our Online Booking Partner Eviivo limited (registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) .

 

 

 

All business and reservation correspondence should be directed to: 

 

Channel View Boutique Hotel, 8 Marine Parade, Preston, Paignton, Devon TQ3 2NU 

Email – channelviewhotelpaignton@gmail.com 

Telephone – 01803 522 432