COVID-19 POLICY 

OUR VISION
To deliver a unique & memorable guest experience within a safe environment. We strive to provide excellent accommodation, food and service to our guests just as we did before COVID-19, however, in line with new Government requirements, new measures such as those below will be in place in our Hotel.

BACKGROUND
COVID-19 is a public health emergency. We need to assess and manage the risks of COVID-19, and in particular we should consider the risks to our workers, visitors and guests. As an employer, we also have a legal responsibility to protect workers and others from risk to their health and safety. This means we need to think about the risks they face and do everything reasonably practicable to minimise them, recognising we cannot completely eliminate the risk of COVID-19. The Government guidelines on how to do this are constantly being changed, and we hope eventually relaxed. Therefore, this document is under constant review and may change from time to time.

TEAM SAFETY 

  • Temperature checks will be taken daily before commencing their shifts, records will be kept of all temperature checks

  • All team members will be required to complete a short health questionnaire before commencing each shift, these records will be kept

  • All team members will be required to socially distance at 2 metres, but whenever this is impossible, will wear the required PPE to ensure that they are working in a safer working environment

  • All team members will be required to wash their hands for 20 seconds in hot running soapy water (or use hand sanitiser) on entry to the building and again frequently throughout their shifts, according to individual tasks

  • All team members will be required to wear PPE as appropriate, according to individual tasks

  • All team members will be required to stay at home if unwell

  • All team members will be required to follow official guidance on self-isolating as required

  • All team members are required to complete COVID-19 training

GUEST EXPECTATIONS / GENERAL GUIDANCE 

  • The hotel will operate a ‘Bookings only’ policy to ensure all of its customers’ safety 

  • You will be sent an email a few days prior to arrival, containing a copy of the current COVID-19 policy, and it will be assumed that you accept the measures in place for the protection of all guests, visitors and team members

  • On arrival you will be asked to complete a pre-arrival health questionnaire, and have your temperature taken with a non-contact forehead thermometer. If you have a temperature of 38 degrees or higher you will not be able to check-in

  • In the unfortunate case that you have displayed COVID-19 symptoms up to 14 days prior to arrival such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us and allow us to reschedule your stay

  • Your check-in will be completed at least 2 days before arrival, we may ask you to stagger your arrival times if we are expecting many guests. We will still meet and greet you maintaining social distance, and if possible open the door for you. We can no longer shake hands with you, sorry

  • We will not be accepting cash, card details will be required prior to arrival for any extras to be charged on departure accordingly, or BACS payments can be made. Receipts will be emailed to you

  • Hand sanitisers in public areas will be available throughout the property, if you would like to wear face coverings in communal areas you are welcome, we just ask that you dispose of these responsibly

  • Please respect the social distancing measures in place to other guests, staff and members of the public

  • We would request that you sanitise or wash your hands each time you enter and leave your bedroom

  • Please use your bedroom toilet rather than the guest cloakroom

  • Due to the COVID-19 restrictions currently in place, some of our activities, services and facilities are unfortunately limited or not available, and some of the home comforts such as cushions and spare blankets have been removed from rooms, and leaflets etc from the lounge temporarily

  • We reserve the right to restrict or limit service further if we feel that they pose an additional risk to its customers, the business and/or its team

  • We operate to the COVID-19 Secure Guidelines and should you have any queries or feedback please speak to Peter or Ruth

  • We aim to have the Guest Information Folder online asap so as to remove the need for these to be available in rooms, if these are still in the rooms when you stay, they will have been sanitised between guests. Paper versions may not be up to date.

  • Stayover cleans will only be completed after 4 days if you are staying longer than this and you have vacated your room, this will be a reduced version of our normal service

  • We would ask that you open the small window in your room when you go out or depart, to help keep the room ventilated

  • You will be asked to place any dirty towels in a red laundry bag, provided, sealed and brought down each morning to go in the laundry basket provided.

  • You will be asked to bring any dirty crockery, milk flask and a ‘consumables form’ to the bar area each morning. The housekeeper will replace these when you are out

  • Daily treats and home-made biscuits will still be put in your room each day

  • All rooms have a strict cleaning and disinfection/sanitising programme in place upon every guests’ departure, including curtains, carpets, beds, duvets and pillows. Any unused hospitality items will be disposed of.

  • The bathroom amenities are individual bottles, please feel free to take any away that are partly used as they will be disposed of after you have departed

  • All communal and high touch areas will be cleaned at least twice daily

  • If you require help to or from your room with your luggage this can be arranged, it will be done in a socially distanced way

  • Your sanitised room key will be in your room on arrival, if you wish to leave it with us when you go out, please return to the marked container on the bar, it will be sanitised and stored ready for your return

  • All bedlinen is laundered by a professional company, using bacterial and viricidal products, they have strict risk assessments in place to avoid cross contamination and spread of infection

  • All towels are laundered in house on a 90-degree wash. There are processes in place to avoid cross contamination between clean and soiled towels

  • Any rooms where a guest with suspected or confirmed COVID-19 has been staying will be left vacant for a minimum of 72 hours before strict deep cleaning procedures are followed

  • If the fire alarm sounds while you are here, follow the guidelines on the back of your guest room door, but please remember to maintain social distancing while you evacuate and wait at the muster point

  • If you unfortunately display symptoms during your stay with us, you should inform a member of management immediately, check-out and return home to self-isolate in line with current Government guidelines. If you have severe symptoms or your life is at risk seek medical help immediately. Please note, if you are advised to self-isolate in your room this will be at your own cost. Whilst a team member can bring you supplies of prescribed medication, food and drink in a safe way, all costs for this service, the loss of business to the hotel and impact on other guests due to loss of their holiday will also be borne by yourself. We strongly advise you to make sure you have sufficient travel insurance

FOOD & BEVERAGE

  • We have reduced the number of tables in the dining rooms in use at anyone time, you will be allocated a table for the whole of your stay, if this is not possible, we have clear sanitising procedures for tables and chairs

  • It may be necessary to stagger breakfast times to ensure social distancing, we. If you have a preference, please let us know at your earliest convenience

  • Sadly, we have suspended our wonderful breakfast buffet but have a full A la carte breakfast menu available. Hot items are pre-ordered, and Peter will take your order for cold items from a safe distance

  • Unfortunately, it is not possible for us to consider offering room service, we do not permit hot food in guest rooms

  • We require for you to pre-book all evening meals and disposable menus will be available each morning at breakfast time. This is all subject to availability

  • All food & beverage consumption will be charged to your room payable upon departure to the card provided prior to check-in

  • If you plan to eat out, many of the local eateries are operating on a pre-book basis, please check these before you arrive as these are changing on a daily basis

  • The bar will still be operating in the evening, we would ask that you maintain social distancing amongst other guests, any charges will be added to your room, there is a sneeze guard in place on the bar so you can still order in this way. Clean glasses will be used. If there is no one visible, please ring the bell on the left-hand side of the bar

  • All crockery, glasses and food equipment is cleaned in dishwashers on a hygiene wash

  • It has been shown that it is highly unlikely that COVID-19 can be transmitted through food, however guests can be certain that we continue to maintain high food safety standards throughout the kitchen, and high contact areas are sanitised regularly with anti-bacterial and anti-viral products complying with EN14476, and anyone involved in food preparation or food service will wear face shields and gloves

PARKING & PUBLIC TRANSPORT

  • Free parking is available outside the hotel if the car park is crowded

  • We would currently advise our guests to only use public transport if necessary, as this is considered to be high risk, and remind you that current government guidance includes the mandatory use of face coverings on all public transport

OUR BUSINESS PARTNERS

  • We will be receiving visitors and contractors to site by appointment only, they will be sent a copy of our COVID-19 Policy in advance and asked to adhere to it whilst they are on site

  • Deliveries will only be received in designated areas with the staff handling items using appropriate PPE, if appropriate items will be cleaned or stored separately